Privacy policy

Last Updated: [09/05/2025]

This Privacy Policy describes how the website Gîte – Le Ryokan (gite-ryokan.fr), represented by Valérie Clodic (hereinafter referred to as “we,” “our,” or “the Site”), collects, uses, and protects the personal information you provide when using our website.

1. Data Controller

The data controller for personal data is Valérie Clodic (EI), operator of Gîte Le Ryokan.

2. Information Collection

We may collect personal information when you interact with our website, including but not limited to when you fill out a contact form or send us an email. The personal information we may collect includes:

Your name
Your email address
Your phone number
Any other information you choose to share with us

2.1 Data Hosting

Your data is hosted in France on the servers of o2switch (Clermont-Ferrand).

3. Use of Information

We use the personal information you provide solely for the following purposes:

Responding to your inquiries.
Managing the rental of Gîte Le Ryokan.
Providing you with information about our services.
Improving our website and services.
Contacting you for important updates or information about our services.
For commercial purposes, with your explicit consent, we may use your contact details (email, name) to send you commercial information and introduce you to our latest news, special offers, or events related to Gîte Le Ryokan.
You may unsubscribe or opt out of this use at any time by following the unsubscribe link in our emails or by contacting us at: .

4. Legal Basis for Processing

In accordance with Article 6 of the GDPR, the processing of your data is based on:

The performance of a contract: managing requests and gîte bookings.
Your consent: in the event of voluntary contact via form or email.
Our legitimate interest: improving the website and measuring traffic via Matomo (compliant with CNIL recommendations).

5. Protection of Information

We take reasonable measures to protect the personal information you provide from unauthorized access, disclosure, alteration, or destruction. Additionally, we anonymize all collected data in accordance with CNIL recommendations, ensuring it cannot be used to directly identify an individual.

6. No Cookie Consent Banner Required

In accordance with the CNIL, we inform you that our website uses cookies to enhance your browsing experience. However, due to the anonymization of all collected data, no cookie consent banner is required in this specific case.
The software used for audience measurement is Matomo, which is open-source and recommended by the CNIL. It is configured in compliance with CNIL recommendations, allowing us to forgo a cookie consent banner.

7. Disclosure of Information

We do not disclose your personal information to third parties without your consent, unless required by law. We never resell collected data.
However, your data may be accessible to certain recipients strictly for the purpose of managing the website and your bookings:

The host o2switch (France), solely for technical or maintenance reasons.
Syb-R (EI) for technical website maintenance.
The Annecy Tourist Office, responsible for the booking engine.
Allianz réseaux, an approved payment provider (One Shot Pay), for the secure processing of your transactions.

8. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of these third-party sites.

8.1 Online Bookings and Payments

Bookings for Gîte Le Ryokan are managed via the booking engine provided by the Annecy Tourist Office. In this context, some of your personal data (name, contact details, stay dates, etc.) are transmitted to this provider to process your request. You can view their privacy policy at: lac-annecy.com.
Online payments are processed via Allianz, an approved and secure payment provider. We do not collect or store any banking data; these are processed exclusively by Allianz. You can view their privacy policy here: www.oneshotpay.com.

9. Your Rights

You have the right to request access to, rectification, or deletion of your personal information that we hold. To exercise these rights or ask questions about our privacy policy, please contact us at .

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the page.

11. Retention Period for Personal Data

We commit to deleting all data you submit via any contact form within three years of submission.
We commit to deleting all anonymized data related to audience measurement within three years of your visit to our site.

12. Applicable Regulations

The website is subject to French law, particularly the General Data Protection Regulation (GDPR) adopted by the European Parliament and the Council on April 27, 2016, and the amended Data Protection Act of January 6, 1978. For information on current regulations, you can visit the CNIL website.

13. Translation Notice

This English version is provided for convenience only. The official version of this Privacy Policy is the French version.