General conditions of sale

1) Occupation of the Rented Premises

The tenant shall enjoy the rented premises and the furniture “as a responsible person.”
The tenant must ensure the peaceful use of the rental and use it in accordance with the intended purpose of the premises. The rental is granted for a stay that begins and ends on the days, dates, and times indicated in the contract.
The tenant signing this contract may under no circumstances claim any right to remain on the premises at the end of the rental period.
The rental concluded between the parties under this contract may under no circumstances benefit third parties, unless agreed by the owner.
The tenant is required to report any interruption in the functioning of services. The tenant is prohibited from introducing hazardous materials into the furnished property.

2) Number of Tenants

For reasons of comfort and personal safety, this contract is established for a maximum capacity. If the number of tenants exceeds the accommodation capacity, the owner may refuse additional guests. Any modification or termination of the contract will be considered at the initiative of the client.

3) Animals

This contract specifies whether the client may stay with a pet. In case of non-compliance with this clause by the client, the provider may refuse the stay. In this case, no refund will be made.

3) Reservation

The reservation becomes firm once the tenant has sent the owner a deposit of 25% of the total price of the stay (including administrative fees and the cost of any cancellation insurance subscribed) and a signed copy of the contract, before the deadline indicated in the contract.

4) Payment of the Balance

The client must pay the owner the balance of the agreed service, one month before the start of the stay.
The client who has not paid the balance by the agreed date will be considered as having canceled the stay. The service will then be offered for sale again and no refund will be made.

5) Late Registrations

In case of registration less than 30 days before the start of the stay, the full payment will be required at the time of booking.

6) Acknowledgment of Receipt

Upon receipt of the stay fees, the owner will send the client an acknowledgment of receipt, which must be presented to the provider upon arrival.

7) Arrival

The client must present themselves on the day specified and at the times mentioned in this contract or on the acknowledgment of receipt.
In case of late or delayed arrival, or last-minute impediment, the client must notify the owner, whose address and telephone number are on the acknowledgment of receipt.

8) Cancellation by the Client

Any cancellation must be notified by registered letter to the owner.
a) If you have cancellation insurance: refer to your insurance company’s policy sheet.
b) If you do not have cancellation insurance: for any cancellation by the client, the amount refunded by the owner, excluding administrative fees and, if applicable, the cost of cancellation insurance (if collected at the time of booking), will be as follows:
▪ Cancellation more than 30 days before the start of the stay: 10% of the stay price will be retained, with a minimum fixed amount of 50 euros.
▪ Cancellation between the 30th and 21st day (inclusive) before the start of the stay: 25% of the stay price will be retained.
▪ Cancellation between the 20th and 8th day (inclusive) before the start of the stay: 50% of the stay price will be retained.
▪ Cancellation between the 7th and 2nd day (inclusive) before the start of the stay: 75% of the stay price will be retained.
▪ Cancellation less than 2 days before the start of the stay: 90% of the stay price will be retained.
In case of no-show, no refund will be made.

9) Modification of a Substantial Element

If, before the scheduled start date of the stay, the owner is forced to make a modification to any essential element of the contract, the buyer may, after being informed by the seller, by registered letter with acknowledgment of receipt:
• either terminate the contract and obtain an immediate refund of amounts paid without penalty
• or accept the modification or the substitution of the accommodation proposed by the seller: an amendment specifying the changes is then signed by both parties.
Any reduction in price will be deducted from amounts still due by the buyer, and if the payment already made by the buyer exceeds the modified service price, the excess will be refunded to the tenant before the start of the stay.

10) Cancellation by the Owner

If, before the start of the stay, the owner cancels the stay, the buyer must be informed by registered letter with acknowledgment of receipt.

The buyer will be refunded immediately and without penalty for the amounts paid. They will also receive compensation at least equal to the penalty they would have incurred if the cancellation had occurred at that date on their part.
These provisions do not apply when an amicable agreement is concluded allowing the buyer to accept a substitute stay proposed by the seller.

11) Owner’s Inability to Provide Services During the Stay

If, during the stay, the owner is unable to provide a substantial part of the services specified in the contract, representing a significant percentage of the price paid by the buyer, the owner will offer a replacement stay, covering any price difference. If the replacement stay accepted by the buyer is of lower quality, the owner will refund the price difference before the end of the stay. If no replacement stay can be offered or if it is refused by the buyer for valid reasons, the owner will pay the buyer compensation calculated on the same basis as for cancellation by the owner.

12) Interruption of the Stay

If the stay is interrupted by the client, no refund will be made, unless the reason for interruption is covered by the cancellation insurance the client has subscribed.

13) Assignment of the Contract by the Client

The buyer may assign their contract to a transferee who meets the same conditions to stay. In this case, the buyer must inform the owner by registered letter with acknowledgment of receipt no later than 7 days before the start of the stay. The contract assignment must be at cost price. The assignor and the transferee are jointly liable to the owner for the payment of the balance and any additional costs incurred by this assignment.

14) Insurance

The client is responsible for all damages caused by their actions. They must have insurance under a vacation-type insurance policy for these risks.
They must check if their primary residence insurance covers “vacation rental” (holiday rental).
If not, they must contact their insurance company and request the extension of coverage or subscribe to a specific policy under the “vacation rental” clause.

15) Inventory, Condition Report

An inventory is prepared jointly and signed by the tenant and the owner or their representative at arrival and departure. This inventory is the sole reference in case of dispute regarding the condition report. The tenant must enjoy the property as a responsible person.

The cleanliness of the rental upon the tenant’s arrival must be recorded in the condition report. Cleaning of the premises is the tenant’s responsibility during the rental period.
The tenant will be responsible for the items listed in the inventory and must reimburse the cost of damaged items and, if necessary, their replacement. Repairs caused by negligence or improper maintenance are the tenant’s responsibility.
The tenant must report any deterioration or breakage occurring during their stay.
If applicable, the owner or their representative may claim from the tenant, upon departure, the full replacement value of broken, chipped, cracked, or damaged items, furniture, or equipment, as well as the cost of cleaning soiled bedding and compensation for damage of any kind to curtains, wall coverings, ceilings, carpets, windows, bedding, etc.

16) Security Deposit

Upon the tenant’s arrival, a security deposit indicated in the description sheet is required by the owner. After the joint condition report at departure, the deposit is returned the same day if no damage is found.
In case of damage, the deposit is returned within a maximum of one month, after deduction of repair costs. In case of early departure (before the hours mentioned in the description sheet) preventing the condition report on the day of departure, the deposit will be returned by the owner within one month.

17) Obligations

The tenant must comply with the building’s internal rules, particularly regarding noise, the use of trash bins, and parking.

18) Disputes

Any complaint regarding the condition report or the property description must be submitted to the owner within 3 days of arrival.

Warning:

We recommend that you exercise all necessary vigilance over your children whenever your stay is at a rental located near a pool or body of water that could pose a risk to their safety.

Gîte – Le Ryokan | Valérie Clodic